Frequently Asked Questions

Answers to common questions about personalized wooden gifts, choosing your book and caring for your order.

What can I personalize?

Personalization options depend on the product. Check the product page for the available engraving and cover options, and enter your wording exactly as you would like it to appear. For a custom image or a special request, contact us before ordering.

How do I choose the size, cover colour and paper?

Use the options and measurements on the product page. Sizes, paper types and cover finishes vary between products. If you are unsure which option suits your photographs, recipes or guest messages, email us before placing your order.

Can I order additional pages?

Please contact us with the product name, size and the type of pages you need. We will check availability and compatibility before you order additional pages.

Will the wood look exactly like the photographs?

Wood has natural variations in grain and tone, so each cover can look slightly different. Colours may also appear differently on your screen.

Can I use a recipe book as a photo album?

Choose the product and paper intended for your use. Recipe pages and photo-album paper are not the same. Please check the product description or ask us before ordering if you plan to use a book for photographs.

Where can I find delivery times and shipping charges?

Please read our Shipping Policy. Production and delivery are separate stages. Check the shipping options offered at checkout, and contact us before ordering if you need your gift for a particular date.

Can you guarantee delivery before a birthday, wedding or Christmas?

Please contact us before ordering with your destination country and the date you need the gift. Do not assume arrival by a particular date unless this has been confirmed for your order.

How do I track my order?

Use the tracking details in your shipping confirmation email. For help, visit Track my order or email us with your order number.

Can I change the personalization or delivery address after ordering?

Email us as soon as possible with your order number and the requested change. We need to check the production or shipping status before confirming whether a change is still possible.

What should I do if my order arrives damaged or incorrect?

Email info@honeythewood.com with your order number, a description of the issue and clear photographs of the item and packaging. We will review the issue and discuss the next steps with you.

What is your returns policy?

Please review our Refund Policy before ordering, particularly for personalized products. If you have a question about your order, contact us so we can review your situation.

How can I contact HoneyTheWood?

info@honeythewood.com. Include your order number if your question concerns an existing order. You can also use our Contact us page.